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"The Customer's Usually Right" is the second Christmas episode of the NBC sitcom Wings, aired in the show's fourth season.
Joe is irritated about getting charged a rewind fee for a returned videotape which he believes was rewound. It ends up costing Debbie, the nice old lady at the video store, her job. His chagrin deepens when he finds out that the tape hadn't been rewound. More guilt is heaped upon his shoulders when he finds out that Debbie suffered a stroke following her firing. He visits her in the hospital, only to find her entire family present, and she seems to recover after hearing his apologetic words.